You, their sponsor, have to make phone calls to get customers and build your Network Marketing Business. Well, guess what… so do they!
Don’t let your associates drop off the radar screen over unmade phone calls. Instead, run them through a checklist that will get them producing winning phone calls. Success in Network Marketing depends upon their ability to make contacts and communicate with people.
Telephone Blues are a symptom of underlying uncertainties. Ferret out the correct cause for the reluctance and you won’t be able to keep your downline away from that telephone!
Once you have discovered that a member of your team has trouble getting on the phone there are a number of things you can do to get this problem fixed. Working with them to solve this is going to make them a valuable member of your team and their confidence will soar.
I have developed a checklist that you can use with anybody in your downline or on your team to help them overcome these Telephone Blues and get on the phone comfortably and competently. As you look at this checklist, you’ll see that a lot of what we are doing is getting people to focus on the future, their goals and the things they want to achieve and accomplish. It helps to put the attention on the real downline builder actions and off the problems common to a network marketing business..
We don’t focus them on the problem. And this is the nuts and bolts here. This is not an inspiration building exercise. These are real questions that require real answers, and specifics.
You may wonder why we focus on the goals for the call and not the problems of the last call. The answer is really quite simple, the more you focus on what you want and stop focusing on what you do not want, the more you start getting what you want. In essence: You get what you put your attention on. You’ll find this is true in just about any aspect of life, not just network marketing.
Think about kids for a moment. They’re acting up, and you start correcting them, and they start acting up more. Well, add one little thing to that, every time they do something right, compliment and validate them. You’ll find almost instantly they are doing more of those right things. Why? Because you started putting your attention on the things they do that are right. They, in turn, started doing more of those things. It’s the same thing with your downline.
STEPS TO OVERCOME THE TELEPHONE BLUES
i’m providing a checklist for you. This checklist is most effective when you, the upline, are conducting it on a member of your downline. However that is not the only way to use it. If you feel “bugged” and there’s nobody to work with, you can answer many of the questions on the checklist yourself. For those actions which require that the steps be shown to another, you can pair up with anybody in your group and work together.
USE THIS CHECKLIST WITH YOUR DOWNLINE
- What is your goal for your MLM business? Is it written down?
- Where is your written plan for how to achieve your goal. Did you write it down?
- What step on the plan are you doing now?
- What MLM business resources do you use? Are these all that you could/should be using?
- Do you have an active MLM-lead source? Show it to me.
- Demonstrate how you prospect for a new customer. Let’s get one together.
- How do you service your customers? Show me a live demonstration.
- Show me how you get new distributors? Let’s get one together.
- How would you train a distributor to get new customers? Let’s have you train one while I watch.
- Please introduce someone whom you trained and who does get new customers, so I can watch them demonstrate how they prospect for a new customer.
- How do you train distributors to get distributors? Train one while I watch or introduce me to someone you trained who can get distributors. Let’s ask that person to demonstrate getting a new distributor.
YOU WILL HEAR A LOT OF DIFFERENT ANSWERS
“But I could be rejected” is a non-answer. Call that bluff with a tape recorder and a command: “Invite me to your business meeting.” They won’t be able to do it.
Why? Because the real answer is not fear of rejection. They just don’t know how to do a phone call interview.
I don’t care if the person has been in sales for 20 years. If they don’t make the calls, it’s because there is something about the business they don’t know how to do.
Inability to predict an outcome – that’s all there is to fear.
Consider sky diving. The inability to predict the outcome puts a fear about sky diving into people. People who have never done it have a harder time predicting the outcome because they just don’t know anything about the equipment, or the right things to do in order to do it safely. People who get up enough nerve to take the class before jumping, who learn what they have to do enough to overcome the fear… get in the plane and jump out the door at 12,500 feet.
Not knowing what will happen on a phone call can paralyze your downline, too, but with some training you and they can overcome this. Find out what they cannot do!
As you are working through the checklist make sure you don’t buy downline excuses for Telephone Blues. Instead, run your associates through the checklist above, and then train them on whatever comes up that they cannot do. (And make sure they do not mis-understand words in the subject. Misunderstanding a word can prevent ability to apply or do an action.) Once they know what to do, they’ll do it! Best Network Marketing Business practices are going to include competence of all team members on the phone.
Nothing produces a high morale in people more than being able to produce and producing in abundance. The only way to ensure your team can and does produce in abundance is to help them overcome the problems by providing real hands-on training. Watch how their morale soars when you do!
And while you are at it, go and get this free download I’ve put together for you. It’s called the Top 3 Money Making Activities and you can get it by clicking on the image. It gets you focused on the activities that are really essential if you are a true downline builder.